Yes. An order confirmation is equally valid. If you have completed online warranty registration, you can retrieve your warranty by phone number when requesting service — no paper documents need to be kept. If none of these are available, the start date is determined from the manufacturing date of the unit.
No inspection fee applies within the warranty period. Outside the warranty period, an inspection fee may apply as published by the service centre in your region. Where a repair is subsequently carried out, this fee is generally credited against the repair cost.
Yes. If the product arrives with damage that is not caused by the user, it will be replaced free of charge after confirmation by support, within the replacement window that applies in your region. For functional failures shortly after delivery, return shipping is arranged for both directions.
Do not immerse the unit in water, and do not wipe the housing with alcohol or corrosive cleaners — faults and damage caused by improper cleaning are not covered by the warranty. Also avoid using the product in environments with heavy cooking fumes, flammable gases, or high heat and humidity such as bathrooms.
It can reduce the odour, but cannot eliminate it completely. In a semi-open space, outside air flows in continuously, so the purifier cannot establish the full circulation it achieves in an enclosed room.
In sleep mode the unit runs at 19.3 dB(A).
Yes. Please provide your business registration details when placing the order or when contacting support.
Return and cancellation rights follow the consumer protection legislation applicable in your country or region. Air purifiers are personal hygiene products; returns after the product has been unsealed and used are handled in accordance with our returns policy. Return requests are submitted through the official returns form.
See the “Where to Buy” page for the current list of authorised sales channels. Please note that products obtained through unauthorised channels or parallel imports are not eligible for warranty or repair service.
Submit the after-sales service form on this website — this creates a tracked case and speeds up handling. You can also contact the authorised distributor or reseller in your country or region. Contact details and service hours for your region are listed on the Apolnus site for that region.