Effective Date: November 20, 2025
Company: Apolnus Ventures LLC
Apolnus Ventures LLC ("Apolnus," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, disclose, and safeguard your information when you visit our websites, online store, customer service channels, marketing pages, or participate in our activities (collectively referred to as the "Services").
By accessing or using our Services, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy.
1. Scope of Application
This Privacy Policy applies to:
- Apolnus Official Websites and all related web pages
- Our online store and product purchase pages
- Customer service channels (email, contact forms, messaging tools)
- Online/offline events, surveys, giveaways, or promotions
This Policy does not apply to third-party services or websites that we do not own or control. Their own privacy policies will apply.
2. Information We Collect
Based on your utilization of our services, we may collect the following categories of information:
A. Account and Contact Information
- Name or nickname
- Email address
- Phone number
- Shipping or billing address
- Login credentials or account details
B. Order and Transaction Information
- Order number, purchased items, quantity, payment amount
- Payment method
- Invoice or receipt information
- Records of returns, refunds, repairs, or warranty claims
(Payment card information is processed by authorized payment processors; we do not store full card numbers or CVV codes.)
C. Customer Service Records
- Messages and inquiries sent via email, forms, or chat
- Product information, serial numbers, or usage instructions shared by you
- Communication logs and support history
D. Website Usage and Technical Data
- Device type, browser type, operating system
- IP address and approximate location
- Pages viewed, duration of stay, and click behavior
- Cookies, tracking pixels, and analytical identifiers
E. Marketing and Promotional Information
- Participation in surveys, giveaways, or promotional activities
- Marketing subscription preferences
- Interaction data, such as email opens and link clicks
F. Any other information you voluntarily provide
- Photos or videos (e.g., product usage submitted for support)
- Reviews, comments, and testimonials
3. How We Use Your Information
We use the information we collect for the following purposes:
A. Providing and Maintaining Services
- Processing orders, payments, shipping, and notifications
- Providing product warranty, repairs, and customer support
- Managing accounts and purchase history
- Ensuring the security and proper functioning of the services
B. Enhancing the Customer Experience
- Analyzing website usage for optimization
- Improving product descriptions, FAQs, and support materials
- Elevating product quality and service processes
C. Marketing and Communications (Where permitted by law)
- Sending updates, promotions, and product announcements
- Notifying you of events, surveys, and special offers
- Improving marketing relevance through aggregated analysis
You can opt out of marketing emails at any time using the unsubscribe link or by contacting us.
D. Legal Compliance and Protection
- Complying with applicable laws and regulations
- Detecting, preventing, and addressing fraudulent or unauthorized activities
- Protecting the rights, property, and safety of Apolnus, our users, and the public
E. Other Purposes With Your Consent
If we need to use information for purposes beyond those described, we will obtain your consent as required by law.
4. Cookies and Tracking Technologies
We may use cookies and similar technologies to:
- Enable essential website functions (e.g., login, checkout)
- Remember your preferences
- Analyze traffic and usage patterns
- Provide relevant marketing content
You can manage or disable cookies through your browser settings; however, certain functions may not operate properly if essential cookies are disabled.
5. How We Share Your Information
We do not sell or trade your personal information. We only share information under the following conditions:
A. Service Providers
We may share information with trusted third-party partners who assist in providing the following services:
- Payment Processing
- Shipping and Logistics
- Website Hosting and Cloud Storage
- Customer Support Platforms
- Marketing Tools and Analytics Services
These partners are contractually required to protect your information and use it solely for the services they provide.
B. Legal or Regulatory Requirements
We may disclose information under the following circumstances:
- Compliance with Laws or Regulations
- Response to Legitimate Government or Court Requests
- Prevention of Fraud, Security Threats, or Illegal Activities
C. Business Transfers
In the event of a merger, acquisition, or asset transfer, your information may be transferred as part of the transaction, remaining subject to continued privacy protections.
D. With Your Consent
If you explicitly consent, we may share information for other purposes.
6. International Data Transfers
Our services may involve processing your information in countries outside of your country of residence, including locations where data protection laws may differ. We take reasonable measures to ensure your information remains protected during such transfers.
7. Data Retention
We retain personal information only when necessary for the following purposes:
- Providing services
- Fulfilling legal or accounting requirements
- Resolving disputes or enforcing agreements
When no longer required, the information will be securely deleted or anonymized.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal information
- Request correction
- Request the deletion of your information
- Request restriction or object to processing
- Request a copy of your data (Data Portability)
- Withdraw consent for marketing or other optional uses
To exercise these rights, please contact us using the details provided below.
9. Children's Privacy
Our services are not directed at individuals below the legal age of maturity. If we become aware that we have collected personal information from a minor without appropriate consent, we will immediately take steps to delete it.
10. Security Measures
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure. If you suspect unauthorized use of your account or information, please notify us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page, accompanied by the updated effective date. Continued use of the services constitutes acceptance of the revised policy.